Privacy Policy

Matrios EV Charging Solutions Private Limited | Last Updated: November 6, 2025

This Privacy Policy describes how Matrios EV Charging Solutions Private Limited ("Matrios", "we", "us", or "our") collects, uses, processes, and shares your information when you use the Matrios mobile application ("App") and our electric vehicle charging services ("Services").

1. Information We Collect

We collect information from you when you register an account, use the App to charge your vehicle, or interact with our Services.

1.1. Information You Provide Directly

Account Registration Data: Your name, email address, mobile phone number, and a secure password.
Payment and Wallet Data: Records of Wallet top-ups, transaction amounts, and the chosen payment method (we do not store your full credit card number; this is handled by a secured third-party payment gateway).
Vehicle Data: Details you may provide about your electric vehicle (make, model, license plate number, etc.) to optimize your charging experience.
Communications: Information you provide when contacting customer support, submitting feedback, or participating in surveys.

1.2. Information We Collect Automatically from Service Use

Location Data: We collect precise or approximate location data from your mobile device to show you nearby charging stations, provide navigation, and record the location of your charging sessions. You may disable this via device settings, but it may limit your ability to use the App's core features.
Charging Session Data: Real-time data regarding your charging session, including charging station ID, start and end times, energy consumed (in kWh), session duration, and the total fee charged to your Wallet.
Device and Usage Data: Information about how you access the App, including your device's IP address, device type, operating system, unique device identifiers, App crash data, and features you use within the App.

2. How We Use Your Information

We use your information for the following purposes:

2.1. To Provide the Services:

To create, manage, and verify your User Account.
To enable you to locate and initiate charging sessions.
To process payments, manage your Matrios Wallet balance, and issue digital receipts/invoices.

2.2. Service Improvement and Operations:

To analyze usage patterns and improve the functionality and efficiency of the App and Services.
To personalize your experience, such as showing preferred chargers or charging history.

2.3. Communication and Support:

To send you service-related notifications, such as charging updates, Wallet balance alerts, and security alerts.
To provide customer support and address any inquiries or disputes related to charging sessions or billing.

2.4. Legal and Safety:

To enforce our Terms and Conditions (including collection of funds from the Wallet for damages, as per the T&Cs).
To comply with legal obligations, regulatory requirements, and requests from law enforcement.
To detect, prevent, and mitigate fraud or other illegal activities.

3. How We Share Your Information

We may share your information with the following third parties:

3.1. Charging Point Operators (CPOs) and Site Owners:

We share essential information (e.g., charge session ID, payment status) with our CPO partners to facilitate the charging service you requested and ensure accurate billing.

3.2. Service Providers:

We use third-party service providers for key functions, including payment processing (to top up your Wallet), cloud hosting, data analytics, and customer support. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.

3.3. Affiliates and Business Partners:

We may share data with our current or future corporate affiliates for business and operational purposes.

3.4. Legal and Regulatory:

We may disclose your information if required to do so by law, in response to a court order, or if we believe that disclosure is necessary to protect our rights or the safety of our Users or the public.

4. Data Retention

We will retain your personal information for as long as your User Account is active or as needed to provide you with the Services. We may continue to retain your data after account termination:

As required by law or regulation (e.g., financial records related to Wallet transactions).
To resolve disputes, enforce our agreements, and maintain records for audit purposes.

5. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights and Choices

Access and Correction: You can review and update most of your User Account information directly within the App's profile section.
Location Data: You can control the App’s access to your device’s location data through your device settings. Note that disabling location tracking may render the App unusable for locating and navigating to charging stations.
Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe link in those emails.

7. Contact Us

If you have any questions about this Privacy Policy, your data, or the Matrios Wallet, please contact us:

Matrios EV Charging Solutions Private Limited

Email: sales@matrios.in
Phone : (+91)-9929919936

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